The BOT definition of Professionalism:
- Customer satisfaction is most important - we do what is necessary to identify and meet customer needs
- Strive to produce results on time and under budget
- Meet or exceed expectations whenever possible
- Deliver on promises made - say what can be done and do it
- Communicate effectively - effective communication is our responsibility and we will communicate clearly, concisely, thoroughly, and accurately.
- We follow exceptional guiding principles - we adhere to a high standard of values and ethics
- We smile (even on snow days).
- We say thank you. To our clients and to our community. We volunteer, and we get involved. We believe a thank you is more than just words, it's a life of action, and we appreciate you!